Job Profile: Senior Technical Product Owner
Company Name: Manulife
Job highlights
Identified by Google from the original job post
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, Information Systems, or a related field (or equivalent experience)
- 5+ years of experience in a project management, technical product owner, platform owner, engineer, or similar role
- Excellent communication, collaboration, negotiation and interpersonal skills
- Ability to translate business needs into effective solutions
- Experience with Agile methodologies
- Strong technical background and understanding of Software Development
- Experience with program and agile delivery methodologies
- Proficiency in troubleshooting and problem-solving
- Excellent analytical and problem-solving skills
Benefits of Manulife
- We’ll empower you to learn and grow the career you want
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words
- $102,200.00 USD – $189,800.00 USD
- Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance
- Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans
- We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources
- Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence
Responsibilities
- The ideal candidate will have a strong technical background and a deep understanding of customer-centric product development
- As the Technical Product Owner, you will ensure that the squad adheres to agile practices, including conducting regular ceremonies such as sprint planning, reviews, and retrospectives
- You will be responsible for planning the technical roadmap, prioritizing features, and ensuring that the delivery is on track to meet business objectives
- Your leadership will be crucial in driving innovation and maintaining a seamless digital experience for our customers
- Lead the Digital Applications squad to deliver a seamless and efficient digital application process for life insurance customers
- Collaborate with cross-functional teams to gather and prioritize requirements, ensuring alignment with business goals
- Oversee the development and implementation of features that improve information gathering, quoting, communication, and automated decisioning
- Monitors and generates reports on product KPIs
- Ensure the digital application process is user-friendly, efficient, and meets customer needs
- Utilize data and customer feedback to continuously improve the digital application experience
- Manage the technology product backlog, define user stories, and set sprint goals
- Act as the primary liaison between stakeholders and the development team, ensuring clear communication and understanding of product vision and goals
- Monitor and report on product performance, making data-driven decisions to enhance the customer experience
- Coordinating with our integrations team to onboard vendors onto our internal solutions and negotiating scope of work for given initiatives
- Monitor system performance, identify optimization opportunities, and ensure seamless operation
- Develop and maintain technical documentation for business and technical processes
- Lead the development and execution of a long-term platform strategy aligned with technology architectural and business goals
- Brings an innovative mindset to improving and elevating technology solutions and enablers
Job description for Manulife
We’re looking for a driven and skilled Senior Technical Product Owner to come work with us and oversee the development and continuous improvement of our life insurance digital applications, or eApps. A solid technical background and a thorough understanding of customer-centric product development are prerequisites for the perfect applicant. In your capacity as the Technical Product Owner, you will oversee the squad’s adherence to agile procedures by organizing and leading routine meetings including sprint planning, reviews, and retrospectives. In order to accomplish business objectives, you will be in charge of designing the technical roadmap, setting feature priorities, and making sure that the delivery is proceeding as planned. Your leadership will be essential to fostering innovation and preserving our clients’ flawless online experiences.
John Hancock is still evolving into a customer-focused, digital enterprise. We are developing digital solutions and utilizing vendor skills based on the newest technology as part of this continuous transition.
Millions of customers depend on our products on a daily basis, and they are the center of everything we do. We need you because we think it’s important to give our team members the tools they need to tackle important issues that will affect the company’s future.
Required Qualifications:
• Bachelor’s degree in Computer Science, Information Technology, Information Systems, or a related field (or equivalent experience).
• 5+ years of experience in a project management, technical product owner, platform owner, engineer, or similar role
• Excellent communication, collaboration, negotiation and interpersonal skills
• Ability to translate business needs into effective solutions
• Experience with Agile methodologies
• Strong technical background and understanding of Software Development
• Experience with program and agile delivery methodologies
• Proficiency in troubleshooting and problem-solving
• Excellent analytical and problem-solving skills
Preferred Qualifications:
• Experience with project tracking software (e.g Jira)
• Experience with Azure, AKS on Azure
• Experience with cloud platforms (e.g., AWS, Azure)
• Experience with DevOps principles and tools
• Experience with version control systems (e.g., Git)
• Experience with JSON
• Experience with life insurance eApplications, Quoting, Illustration vendor platforms / products implementation, configuration, and administration
• Strong understanding of life insurance industry workflows and processes, particularly relevant to the products being used
When you join our team:
• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
We at Manulife/John Hancock are proud of our differences. We work hard to create an inclusive work atmosphere that celebrates the diversity of cultures and individuals, as well as to recruit, train, and maintain a workforce that is as diverse as the clients we serve. Fair hiring, retention, advancement, and compensation are important to us. To that end, we conduct all of our business and program activities without discriminating against anyone based on their race, ancestry, place of origin, color, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and conditions related to pregnancy), sexual orientation, genetic make-up, veteran status, age, marital status, family status, disability, or any other legally protected basis.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.
Primary Location
Boston, Massachusetts
Working Arrangement
Hybrid
Salary range is expected to be between
$102,200.00 USD – $189,800.00 USD
If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.
Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify I Pay Transparency
Company: John Hancock Life Insurance Company (U.S.A.)
