Job Profile: Immediate Hiring For Patient Service Representative
Company Name: Actalent
Actalent
• Louisville, KY, United States
• via Actalent Careers
• 2 days ago
• $17 an hour
• Full–time
• No Degree Mentioned
Job highlights
Identified by Google from the original job post
Qualifications
- High school diploma or GED
- High volume call experience
- KY pharmacy license before starting
- One year of work experience in pharmacy, managed care, Medicaid and/or Medicare organizations, pharmaceutical and/or biotech manufacturer, insurance, medical office, or related field
Benefits of Actalent
- Eligibility requirements apply to some benefits and may depend on your job classification and length of employment
- Benefits are subject to change and may be subject to specific elections, plan, or program terms
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
Responsibilities
- You will be responsible for handling calls, emails, and other requests from patients and healthcare providers, ensuring excellent service and meeting service level goals
- This role offers opportunities for growth and the potential for permanent hire based on performance
- Answer calls, emails, and other requests from patients and healthcare providers while meeting or exceeding service level goals
- Handle 65 incoming calls and 75 outbound calls per shift
- Accurately and completely capture information and update systems appropriately
- Provide availability, tracking, and shipping information for patient’s medication as needed
- Assist new and returning patients with their application process for services
- Shifts available: 8:00-4:30, 8:30-5:00, 9:00-5:30, 10:00-6:30, 11:30-8:00
- This is a desk job in a closed-door pharmacy, talking to patients and providers on the phone
- Calls are auto connected, so you will be on the phone constantly
- The dress code is business casual during training, then transitions to more casual attire
- Maintaining an inclusive environment through persistent self-reflection
- Building a culture of care, engagement, and recognition with clear outcomes
Job description for Actalent
Job Title: Customer Service Representative
Job Description
We are looking for a committed Customer Service Representative to become part of our expanding organization. In this role, you will manage calls, emails, and various inquiries from patients and healthcare providers, ensuring the delivery of exceptional service while achieving service level objectives. This position provides avenues for advancement and the possibility of permanent employment contingent upon performance.
Responsibilities
- Respond to calls, emails, and other inquiries from patients and healthcare providers, consistently meeting or surpassing service level targets.
- Manage 65 incoming calls and 75 outbound calls during each shift.
- Accurately document information and update systems as required.
- Offer availability, tracking, and shipping details for patients’ medications when necessary.
- Support both new and returning patients with their service application processes.
Essential Skills
- High school diploma or GED.
- Experience in handling high call volumes.
- Possession of a KY pharmacy license prior to commencement.
Additional Skills & Qualifications
- A minimum of one year of experience in pharmacy, managed care, Medicaid and/or Medicare organizations, pharmaceutical and/or biotech manufacturing, insurance, medical office, or a related field.
Work Environment
Available shifts include: 8:00 AM to 4:30 PM, 8:30 AM to 5:00 PM, 9:00 AM to 5:30 PM, 10:00 AM to 6:30 PM, and 11:30 AM to 8:00 PM. This position is desk-based within a closed-door pharmacy, primarily involving communication with patients and providers via phone. Calls are automatically connected, resulting in continuous phone engagement. A three-week in-person training session will be conducted from 8:30 AM to 5:00 PM. The dress code is business casual during training, transitioning to more relaxed attire thereafter.
Eligibility criteria apply to certain benefits and may vary based on job classification and duration of employment. Benefits are subject to modification and may depend on specific elections, plans, or program terms. If eligible, the benefits associated with this temporary position may include:
Medical, dental, and vision coverage
Critical Illness, Accident, and Hospital insurance
401(k) Retirement Plan – Options for pre-tax and Roth post-tax contributions available
Life Insurance.
(Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
Diversity, Equity & Inclusion
At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.
