Job Profile: Mobile Associate – Retail Sales
Company Name: T-Mobile
T-Mobile
• Reno, NV, United States
• via LinkedIn
• 9 hours ago
• Part-time
• No Degree Mentioned
Job highlights
Identified by Google from the original job post
Qualifications
- High School Diploma/GED (Required)
- Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!
- Competitive drive and proven ability to succeed in a fast-paced sales environment
- (Required)
- Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues
- Effective at balancing customer needs and performance goals
- At least 18 years of age
- Legally authorized to work in the United States
- Travel Required (Yes/No):No
Benefits for T-Mobile
- Our Total Rewards Package ensures that employees get the same big love we give our customers
- All team members receive a competitive base salary and compensation package – this is Total Rewards
- Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches
- DOT Regulated Position (Yes/No):No
- Safety Sensitive Position (Yes/No):No
- Hourly Base Pay: $16.50
- Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for incentive pay while completing training milestones
- Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year
- Actual incentives vary based on performance and full-time status
- All employees at T-Mobile, are guaranteed to earn $20/hour inclusive of base pay and incentives
- And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant
- Full and part-time employees have access to the same benefits when eligible
- We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays – which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually – paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance
- We don’t stop there – eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!
- To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com
Responsibilities
- They continuously work to build expertise in uncovering our customers’ needs and have a passion to educate, demonstrate and recommend device and service solutions
- This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert
- As a Mobile Associate, you will be required to successfully complete new employee training
- Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:
- Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store
- Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store
- Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices
- Approaching service and sales needs with composure, integrity and compassion
- Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:
- How our ever-expanding coverage stacks up in our customer’s neighborhood, providing them with a lightning fast LTE network
- Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further
- Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources
- Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology
- Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:
- Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment
- Successfully identify and handoff small business leads
- Support team initiatives and create an inclusive environment
Job description for T-Mobile
T-Mobile makes an investment in YOU! Our Total Rewards Package guarantees that staff members receive the same level of attention and care as our clients. Total Rewards offers a competitive base salary and benefits package to all team members. Through our yearly stock grant, employee stock purchase plan, 401(k), and free, year-round money coaches, employees have access to a variety of wealth-building possibilities. We are UNSTOPPABLE for our staff because of this!
Overview of the Job
To make the T-Mobile brand a reality, Mobile Associates (MA) collaborate with a Retail Team of Experts. They serve as brand representatives, generating enthusiasm and enthusiasm for our goods and services. They have a strong interest in the connected world and do well in a fast-paced setting where customer demands, technological advancements, and the retail experience are always changing. They fully engage with our clients, and their capacity to establish new connections and strengthen those that already exist is unparalleled in the wireless sector. They are passionate about educating, demonstrating, and recommending device and service solutions, and they are always striving to become more proficient in identifying our clients’ needs. In order to advance to the next level as a Mobile Expert, new associates are actively developing their abilities and proficiencies in this learning role while collaborating with their team. You will need to successfully finish new employee training in order to work as a Mobile Associate.
Job duties include: • Developing skills in customer service and sales while delivering an exceptional customer experience and cultivating customer loyalty by: • Assisting consumers in continuing their purchasing journeys, whether in-person, online, or through Customer Care.
- Examining each customer’s demands and offering interactive displays of the newest and best technologies available in-store.
In order to keep our customers connected to the people and lifestyle they love, we sell side-by-side to find customized solutions that go beyond basic devices and service plans. These solutions might range from cutting-edge IoT gadgets to distinctive accessories. - Taking a calm, honest, and caring approach to service and sales needs.
- Gains proficiency with and regularly employs digital technologies in interactions and onboarding to actively demonstrate: • How our always growing coverage compares in our customers’ local area, offering them a fast LTE network
- The reasons why T-Mobile plans and services will enable our clients to live freely, experience love, remain connected, and achieve more.
- Finishes training on T-Mobile in-store experience, new procedures and abilities, system knowledge, and reference materials.
- Makes the most of their shift by constantly asking clients for information and learning about new developments in wireless and technology.
- Develops connections and collaborates with T-Mobile staff members in various departments, such as business and customer support, in order to: • Collaboratively take responsibility for the customer experience and address problems, fostering a smooth, run-around-free atmosphere.
- Identify and transfer small business leads successfully.
- Encourage group efforts and foster an inclusive atmosphere
Education: • GED or High School Diploma (Necessary)
Work Experience: Six months of sales and/or customer service experience, preferably in a retail setting. (Required)
Knowledge, Skills, and Abilities: • Enthusiastic customer advocate who wants to be authentic while interacting and enjoying the process! (Required)
- A strong desire to compete and a track record of success in a high-pressure sales setting. (Required)
- A readiness to collaborate with peers and store managers, learning from and exchanging ideas while assisting customers and resolving problems. (Required)
- Good at striking a balance between performance objectives and customer needs. (Required)
Licenses and Certifications: • Legally permitted to operate in the United States; • At least eighteen years of age
Travel:
Required Travel (Yes/No): No
DOT-Regulated:
Position Regulated by DOT (Yes/No): No
Position Sensitive to Safety: No
Base Pay per Hour: $16.50
Mobile Associates are given on-the-job training during their first ninety days of employment with T-Mobile, and they can earn incentive compensation as they meet training goals. Following completion, Mobile Associates advance to the position of Mobile Expert and are eligible for a $18,000 annual incentive target. Performance and full-time status determine the actual incentives. Every T-Mobile employee is guaranteed $20 per hour, which includes basic salary and bonuses. Additionally, every T-Mobile employee is qualified for an annual stock grant because we are all owners.
Our benefits at T-Mobile are the perfect example of the motto “One Team, Together!” Making ensuring our benefits adapt to our team members’ needs is a major aspect of how we look out for one another. When qualified, full-time and part-time workers are entitled to the same benefits. Medical, dental, and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plans, paid time off, and up to 12 paid holidays—roughly 4 weeks for new full-time employees and 2.5 weeks for new part-time employees annually—are just a few of the benefits we provide. Other benefits include paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidies, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. Not only that, but qualified staff members can also take advantage of commuter and transit programs, pet insurance, and discounts on home internet and cell service! Visit www.t-mobilebenefits.com to discover more about T-Mobile’s incredible perks.
Keep developing!
As a member of the T-Mobile team, you are aware that the Un-carrier is more akin to a jungle gym of opportunities than a corporate ladder. Since our company and culture are driven by a common desire to achieve high, we take great pride in assisting our people in advancing their careers. We appreciate that you are investing in your professional development and upholding our principles by applying for this position. You can’t be stopped!
Equal Opportunity Employment is a policy of T-Mobile USA, Inc. Age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the existence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law will not be taken into consideration when making decisions about the employment relationship. Any form of harassment, retribution, or discrimination based on any of these grounds is completely out of line with our business practices and will not be accepted.
At the Un-carrier, talent can take many different forms. Please contact ApplicantAccommodation@t-mobile.com or give us a call at 1-844-873-9500 if you are a person with a disability and require a reasonable accommodation during the application or interview process. Please be aware that we are unable to reply to queries unrelated to accommodations and that this contact channel is not a way to apply for or inquire about a position.
