Job Profile: Care Access Associate – Various Departments and Locations
Company Name: USA Health
USA Health
• United States
• via LinkedIn
• 1 day ago
• Full–time
• No Degree Mentioned
Job description for USA Health
Overview
USA Health is Transforming Medicine along the Gulf Coast to care for the unique needs of our community.
USA Health is changing how medical care, education and research impact the health of people who live in Mobile and the surrounding area. Our team of doctors, advanced care providers, nurses, therapists and researchers provide the region’s most advanced medicine at multiple facilities, campuses, clinics and classrooms. We offer patients convenient access to innovative treatments and advancements that improve the health and overall wellbeing of our community.
Responsibilities
Important!
If you are a current USA Health Employee, apply to this posting.
- All applicants will be required to work with a temporary agency before being considered for permanent roles within USA Health if they are not currently employed by us. With this method, we can evaluate abilities and team fit in a real-world situation. I appreciate your cooperation and understanding. To apply, click this link: Career Access Associate in USA Health
We have positions available in a number of departments and locations throughout Baldwin and Mobile Counties.
acts as the main point of entry for patients, guests, and families entering USA Health clinics; exhibits a high degree of service excellence in their interactions with and assistance of the Care Access Department; handles a range of tasks to support the daily operations of the clinic, such as registration, check-in, and discharge; makes appointments; arranges ancillary appointments; provides initial patient-facing triage; arranges follow-up appointments; confirms and updates registration information as needed; scans health record documents and collects time of service payments; uses outstanding customer service abilities; guarantees a seamless patient flow; evaluates the clinic’s daily schedule, adheres to the correct check-in and discharge procedures, gathers patient demographic and insurance data, complies with USA Health’s registration requirements, offers general patient services, attends to patients’ needs and concerns when necessary, looks into complaints and collaborates with the office manager to find solutions, and collects co-payments, past due amounts, and other payments as needed; schedules all follow-up appointments in accordance with patient needs and clinic scheduling guidelines to make it easy for patients; provides associated discharge paperwork and follow-up instructions to patients as needed; maintains a current and accurate system by entering cancelled and rescheduled appointments when necessary; works with EligibilityPlus work lists, televox reports, and cancellation/wait list call backs; and supports other Care Access responsibilities as needed in relation to pre-service functions. answers general telephone inquiries in a professional, courteous, and efficient manner according to USA I.D.E.A.L. customer service standards; directs calls as appropriate; communicates information on USA Health programs to patients, referral agencies, University departments, physicians and the community; supports the needs of the caller as appropriate; communicates basic information to patients and customers such as insurance, parking, driving directions.; assists in orientating and training Care Access Associates; reviews email daily to stay current with clinic communication; maintains the physical environment for safety of staff and patients and for aesthetic presentation of the area; informs site leadership when necessary office supplies and forms are running low; sorts and distributes faxes and mail on a daily basis; ensures daily functioning of office equipment, and reporting malfunctions if necessary; utilizes on-line resources as required according to clinic practice and within USA Health guidelines; timely and consistent attendance; the capacity to work the assigned schedule and overtime when needed; and the ability to perform related tasks as needed.
Qualifications
High school diploma or equivalent and one year of clerical experience in an access center, customer service, or healthcare setting. Experience with Electronic Medical Records is preferred. Completion of higher level of education as approved and accepted by the University of South Alabama will substitute for the required experience.
Equal Employment Opportunity/Affirmative Action Employer
USA Health is an EO/AA employer and does not discriminate on the basis of race, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, religion, age, genetic information, disability, protected veteran status or any other applicable legally-protected basis.
